Privacy Policy

We collect information you provide directly to us, including:

• Contact Information: Name, phone number, email address, and service address when you submit a contact, scheduling, or financing application form.
• Service Information: Details about your HVAC, generator, or electrical service needs.
• Communications: Records of your correspondence with us, including chat messages, emails, and phone calls.
• SMS Consent: If you opt in to receive text messages from us, we collect your mobile phone number and consent status.

We also collect information automatically when you visit our website:

• Usage Data: Pages visited, time spent on pages, links clicked, and referring URLs.
• Device Information: Browser type, operating system, IP address, and device identifiers.
• Cookies & Tracking Technologies: We use cookies, pixels, and similar technologies for analytics and advertising purposes (see Section 6).

We use the information we collect to:

• Schedule and provide HVAC, generator, and electrical services
• Respond to your inquiries and service requests
• Send appointment confirmations, service reminders, and follow-up communications
• Send promotional offers, coupons, and maintenance reminders (with your consent)
• Send SMS/text messages if you have opted in to receive them
• Process financing applications
• Improve our website, services, and customer experience
• Comply with legal obligations
• Measure the effectiveness of our advertising campaigns (Google Ads, Facebook Ads, Local Services Ads)

By providing your mobile phone number and checking the SMS consent box on any of our forms, you expressly consent to receive text messages from Double A – Home of the AC Bee's at the number provided. These messages may include:

• Appointment confirmations and reminders
• Technician dispatch notifications ("Your tech is on the way")
• Service follow-ups and satisfaction surveys
• Promotional offers, seasonal specials, and maintenance reminders

SMS consent is never required as a condition of purchasing any service. You may opt out at any time without affecting your service relationship with us.

We do not sell your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist us in operating our business, including ServiceTitan (field service management), email delivery providers, and SMS platforms. These providers are contractually obligated to protect your information.
• Financing Partners: If you apply for financing, your application information is shared with our financing partners to process your request.
• Advertising Platforms: We share limited data (such as hashed email addresses or phone numbers) with Google and Meta/Facebook to measure ad performance and reach similar audiences. This is governed by their respective privacy policies.
• Legal Requirements: We may disclose your information if required by law, court order, or government authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.

Our website uses the following tracking technologies:

• Google Analytics (GA4): Collects anonymized data about how visitors use our site. You can opt out via the Google Analytics Opt-out Browser Add-on.
• Google Ads (AW-10861968141): We use Google Ads conversion tracking to measure the effectiveness of our advertising. Google may use cookies to serve ads based on your prior visits to our site.
• ServiceTitan Dynamic Number Insertion (DNI): We use ServiceTitan's DNI script to track which marketing source (Google Ads, Facebook, organic search, etc.) generated a phone call. This helps us measure advertising ROI.
• Facebook Pixel: If active, this technology allows us to measure conversions from Facebook ads and build custom audiences.

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our website. For more information about interest-based advertising, visit optout.aboutads.info.

We retain your personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. Customer service records are typically retained for 7 years in accordance with standard business practices. You may request deletion of your data at any time (see Section 8).

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of your personal information, subject to certain legal exceptions.
• Opt-Out of Sale: We do not sell personal information. If this changes, we will update this policy and provide an opt-out mechanism.
• Non-Discrimination: We will not discriminate against you for exercising any of these rights.

California Residents (CCPA/CPRA): You have the right to know what personal information is collected, used, shared, or sold; to delete personal information; to opt out of the sale or sharing of personal information; and to non-discrimination for exercising your rights.

Florida Residents: Florida's Digital Bill of Rights (effective July 1, 2024) provides additional rights for Florida consumers regarding personal data. We are committed to honoring these rights upon verified request.

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately and we will delete it.

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your data using industry-standard practices.

Our website may contain links to third-party websites (such as financing partners, Google Maps, or social media platforms). We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

We will respond to verified requests within 45 days. In some cases, we may need to verify your identity before processing your request.